Legal

Privacy Policy

How we collect, use, and protect the personal data you provide through our website forms.

01 Scope

Playsure Technology Co., Ltd. ("Playsure", "we") values your privacy. This policy explains how we collect, process, use, and protect personal data when you use this website and submit the Consultation or Contact Us forms, as required by Article 8 of Taiwan's Personal Data Protection Act.

Other websites linked from this site (such as the 104 Job Bank for careers, the App Store, and Google Play) are governed by their own privacy policies.

02 What We Collect

When you submit a form, we collect the information below. Required fields are needed to respond to you; optional fields are up to you. For the data Google Analytics collects while you browse the site, see "Cookies and analytics".

FieldRequired / optionalPurpose
Consultation category / purpose of contactRequiredRoute your request to the right team
NameRequiredAddress you and confirm who to contact
EmailRequiredReply to your request
Company nameOptionalUnderstand your business and the scale of your needs
Job titleOptionalArrange the right person to contact you
PhoneOptionalCall you when needed
MessageRequiredUnderstand your needs so we can advise or quote

Under the categories published by Taiwan's Ministry of Justice, this data falls under C001 Personal identifiers (name, phone, email) and C061 Current employment (company name, job title). Please do not enter sensitive data such as national ID numbers, medical records, or bank account numbers in the Message field.

Our web servers also automatically log IP addresses, browser types, and access times, used only to keep the site secure and troubleshoot problems.

03 Why We Collect It

We use the data above only for the following purposes (specific purpose codes published by Taiwan's Ministry of Justice in parentheses):

  • Responding to your inquiry with service information, advice, or quotes (090 Consumer and customer management and services)
  • Discussing and carrying out business cooperation (069 Contract, quasi-contract, or other legal relationship matters)
  • Reviewing your feedback on our website and services to improve them (157 Survey, statistics, and research analysis)
  • Keeping the website secure and troubleshooting problems (137 Information and communication security and management)

Without your consent, we will not use your data for any other purpose (such as sending marketing messages), and we never sell or rent it to anyone.

04 Period, Region, Recipients, and Method of Use

  • Period: form data is kept from when you submit the form until one year after your inquiry or our cooperation concludes, after which it is deleted. If we enter into a business relationship, we keep it for the period required by the contract and applicable law. Server logs are kept by our hosting provider Cloudflare and deleted automatically under its retention periods.
  • Region: Taiwan, and the regions where the servers of our website hosting and email service providers are located.
  • Recipients: Playsure staff handling your request, and service providers we engage to run our website and email (such as our hosting provider Cloudflare), who may only process the data on our instructions. We do not share it with other third parties unless required by law.
  • Method: form submissions are sent by email to the staff in charge, who reply by email or phone. The website does not store form content in a database.

05 Your Rights

Under Article 3 of the Personal Data Protection Act, you have the following rights over the personal data we hold about you:

  • Inquire about or review it
  • Request a copy
  • Request that we supplement or correct it
  • Request that we stop collecting, processing, or using it
  • Request deletion

To make a request, email service@playsure.com.tw or call +886-6-312-1757. Once we have verified your identity, we will respond within the period required by law.

06 If You Choose Not to Provide Data

Providing personal data is voluntary. Without the required fields, the form cannot be submitted and we will not be able to reply. Leaving optional fields blank does not prevent submission, though we may need to follow up for details.

07 Security

The website is served entirely over encrypted HTTPS. The forms use Cloudflare Turnstile to prevent automated abuse; during verification, Cloudflare processes your IP address and browser information (see the Cloudflare Turnstile privacy policy). Only the staff responsible for replying can see form content, and they are bound by confidentiality.

In the event of a data breach, we will notify affected individuals as soon as possible and take the necessary remedial measures.

08 Cookies and Analytics

This website uses Google Analytics to measure traffic and see which content is popular, so we can improve the site. Google Analytics sets cookies in your browser and collects data such as the pages you visit, time on page, device and browser type, and approximate location. It does not include your name or contact details. To learn how Google uses this data, see Google's explanation.

If you prefer not to be included in Google Analytics, you can disable cookies in your browser or install the Google Analytics opt-out browser add-on.

Our hosting provider Cloudflare may set cookies that are strictly necessary to protect the site from malicious traffic. We also use Cloudflare Web Analytics to measure overall traffic and page speed; it does not use cookies or identify individual visitors.

The Contact Us page embeds Google Maps. When the map loads, Google may collect data under its own policy. See the Google Privacy Policy.

09 Changes to This Policy

If we update this policy, we will post the changes on this page and update the date at the top.

10 Contact Us

If you have any questions about this policy or your personal data, please contact us: